Refund policy

Due to the nature of food and perishable products, change-of-mind returns are not accepted. We do not accept product returns unless they meet the damaged or faulty items conditions below.

• We are proud of the quality and presentation of our hampers and do everything we can to ensure that every recipient is happy with their hamper.
  
  
• If your hamper or its contents are incorrect, damaged, or faulty, please contact our Customer Service Team on info@misacelebrations.com.au with photos of the damaged or incorrect package within 24 hours of receiving your delivery.
  
  
• We will happily replace, exchange, issue a credit, or refund appropriate to the type of issue, your preference, and at our discretion.
  
  
• Reasonable wear & tear in transit to packaging is expected and is not eligible for a refund or exchange.
  
  
• We require photos so that we can better understand the extent of the damage or issues with the product and for continuous improvement of our internal processes.

Please note that refunds will be processed back to the original method of payment.

* Damaged or faulty items are assessed on a case-by-case basis, hence the importance of sending photos. Depending on the extent of the damage, we may opt to replace, refund, or credit a part of the hamper only. For example, if an item within a hamper has damaged packaging, we may only provide a resolution for that specific item.