Frequently Asked Questions

General Gifting FAQs

What makes your gifts different from standard gift hampers?

At Misa Celebrations, we believe exceptional gifting is about more than what is inside the box, it is about the experience, thought, and sentiment behind it. Each gift is thoughtfully curated with premium products, elegant presentation, and meaningful details designed to create a memorable moment for the recipient.

How are your gifts curated?

Every gift is carefully considered by our team with a focus on quality, style, and purpose. We select premium products from trusted suppliers and combine them into beautifully balanced collections that suit different occasions, relationships and gifting needs.

Where do you source your products?

We thoughtfully source products all our food products from quality Australian businesses. In addition we source our non-food products from local businesses wherever possible or from our network of trusted overseas suppliers. Our collections are carefully selected based on craftsmanship, presentation and the experience they create for the recipient.

Do you offer gifts for all occasions?

Yes, our collections are designed for a wide range of personal and professional occasions, including birthdays, anniversaries, weddings, new babies, housewarmings, thank you gifts, sympathy and care gifts, corporate appreciation, employee recognition, events and celebrations.

Can I send a gift directly to the recipient?

Yes, we can deliver gifts directly to your chosen recipient. We ensure every gift arrives beautifully presented and ready to enjoy.

Can you help me choose a gift within a specific budget?

Yes, we offer gifting solutions across a range of budgets and can recommend options that provide the right balance of quality, presentation, and value.

Can I include a personalised message with my gift?

Yes, every gift can include a personalised message so you can share your thoughts, appreciation, or well wishes with the recipient.

Ordering & Customisation FAQs

Can I customise a gift hamper?

Yes, we offer personalised gifting options and can tailor gifts based on your occasion, recipient, preferences and budget. Our team can assist with selecting products, presentation styles and finishing touches.

Do you offer bespoke gift creation?

Yes, bespoke gifting is one of our specialties. We work with individuals, businesses and event professionals to create unique gift experiences that are thoughtfully curated for each occasion.

Can I choose specific products to include?

Where possible, we can customise gifts with preferred products or themes. Our team will work with you to create a collection that aligns with your requirements.

Can gifts be customised with branding?

Yes, we offer branded corporate gifting solutions including customised packaging, branded inserts, personalised messages and other options designed to align gifts with your brand identity.

How much notice is required for customised gifts?

Lead times depend on the level of customisation, order quantity, and delivery requirements. We recommend contacting us as early as possible, particularly for corporate orders, events and larger gifting programs.

Is there a minimum order quantity for custom gifting?

Minimum quantities may apply depending on the level of customisation required. Contact our team to discuss your gifting requirements.

Corporate Gifting FAQs

Do you offer corporate gifting solutions?

Yes, we specialise in corporate gifting solutions designed to help businesses strengthen relationships with clients, employees, partners, and stakeholders through thoughtful, premium gifts.

Can you create gifts aligned with our brand?

Yes, we create customised gifting experiences that reflect your brand values, style, and objectives. From product selection to packaging, we can tailor gifts to represent your organisation.

Do you offer branded corporate gifts?

Yes, we provide branding options including custom packaging, branded cards, personalised notes, and tailored gift concepts to create a cohesive brand experience.

Can you send gifts to multiple recipients?

Yes, we can coordinate gifting campaigns with multiple recipients across Australia, making corporate gifting simple and efficient.

Do you provide corporate gifting accounts?

Yes. We work with businesses requiring ongoing gifting support and can assist with repeat gifting needs, seasonal campaigns, client appreciation programs and employee recognition initiatives.

Event & Bulk Gifting FAQs

Do you provide gifts for events?

Yes. We create elegant gifting solutions for conferences, weddings, corporate events, launches, celebrations, and special occasions.

Can you create guest favour boxes?

Yes, we offer beautifully curated favour boxes and event gifts designed to complement your occasion and provide guests with a memorable keepsake.

Do you offer conference and delegate gifts?

Yes, we specialise in conference gifting, delegate gifts, speaker gifts, and VIP event gifting designed to enhance guest experiences and create meaningful connections.

How far in advance should I order event gifts?

For events and bulk orders, we recommend placing your order as early as possible to allow time for curation, customisation and delivery coordination.

Delivery FAQs

Where do you deliver?

We are based in Melbourne and deliver Australia-wide, allowing you to send beautifully curated gifts to recipients across Australia.

How long does delivery take?

Delivery times vary depending on location, order type, and availability. Standard delivery timeframes will be provided during checkout or confirmed with our team for customised orders. See our shipping policy: https://misa-celebrations.myshopify.com/policies/shipping-policy

Can I schedule a future delivery date?

Yes, scheduled gifting is available and is ideal for birthdays, corporate milestones, events, and special occasions.

Packaging & Presentation FAQs

How are gifts packaged?

Each gift is carefully packaged to ensure an elegant presentation and a memorable unboxing experience. Our packaging reflects our commitment to quality, detail, and thoughtful gifting.

Can packaging be customised?

For corporate and event gifting, we offer customised packaging options to help create a cohesive and personalised experience.

Do you offer sustainable packaging options?

We are committed to making considered choices around packaging and sourcing, including selecting sustainable options wherever possible.

Payment & Business FAQs

What payment methods do you accept?

We accept a range of secure payment methods. Available options will be displayed during checkout.

Do you provide tax invoices?

Yes. Tax invoices can be provided for corporate orders upon request.

Are there discounts for bulk orders?

For larger corporate and event orders, we can provide tailored solutions. Please contact our team to discuss your requirements.

Returns & Changes FAQs

Can I change my order after placing it?

We will always do our best to accommodate changes. Please contact us as soon as possible after placing your order.

What happens if an item becomes unavailable?

Occasionally, products may become unavailable due to supplier availability. We reserve the right to replace items with a product of equal or greater value while maintaining the overall style and quality of the gift.

What if my gift arrives damaged?

We take great care in packaging every order. If your gift arrives damaged, please contact us promptly with details and photos so we can assist. Please refer to our refund policy: https://misa-celebrations.myshopify.com/policies/refund-policy

Sourcing FAQs

Do you support Australian makers?

We value Australian craftsmanship and seek opportunities to include products from local makers, artisans and suppliers within our collections.

How do you select your suppliers?

We carefully select suppliers based on product quality, ethical practices, presentation and alignment with our commitment to creating exceptional gifting experiences.